Complaints policy
We want every student to be treated fairly. If something has gone wrong, tell us and we will put it right where we can.
How to complain
Email info@scrubsidesacademy.com with “Complaint” in the subject line. Include your name, your course, what happened and what you would like us to do.
What happens next
- We acknowledge your complaint within 2 working days.
- We look into it, which may include speaking to your teachers.
- We send you our response, and any action we will take, within 14 days.
If you are not satisfied
Reply to our response and ask for a review. A senior member of the academy will look at it again and reply within a further 14 days.
Contact
Scrubsides Academy. Email info@scrubsidesacademy.com.